Privacy Notice

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU (OR YOUR CHILD) MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Kids 1st Urgent Care (“we,” “us,” or “our”) respects the privacy and confidentiality of your health information. We are required by law to maintain the privacy of your protected health information (“PHI”) and to provide you with this Notice of our legal duties and privacy practices. We will abide by the terms of this Notice.

Who We Are
This Notice applies to pediatric urgent care services provided by Kids 1st Urgent Care, including home visits and any telehealth services.

Our Legal Obligations

  • We are required by law to maintain the privacy and security of your PHI.

  • We must follow the duties and privacy practices described in this Notice and give you a copy of it.

  • We will notify you if a breach occurs that may have compromised the privacy or security of your PHI.

Changes to This Notice
We may change the terms of this Notice at any time, and the changes will apply to all PHI we maintain. If we make material changes, we will post the revised Notice on our website and provide it to you upon request. The revised Notice will apply to all information we currently have and any we receive in the future.

How We May Use and Disclose Your PHI

1. For Treatment
We may use and disclose PHI to provide, coordinate, and manage your or your child’s healthcare. For example, our providers may share PHI with a specialist involved in your child’s care. We may communicate via telehealth, phone, email, or other secure methods to coordinate treatment.

2. For Payment
We do not accept insurance. We may collect, use, and disclose PHI to arrange and receive payment directly from you for the healthcare services provided. For example, we may discuss the cost of services with you and ask for payment at the time of service.

3. For Health Care Operations
We may use and disclose PHI for our internal operations, such as quality assurance, staff training, and improving our services. We may de-identify PHI in accordance with applicable laws and use such de-identified information for any lawful purpose.

4. Appointment Reminders and Communications
We may use and disclose PHI to contact you about appointments, follow-up visits, or medical services related to your or your child’s care. We may send these communications via phone, text, email, or other methods you have provided.

5. Treatment Alternatives and Health-Related Benefits and Services
We may use and disclose PHI to inform you about treatment options or health-related services that may be of interest to you or your child.

Disclosures Without Your Authorization

We may use or disclose PHI without your written authorization for the following purposes, as permitted or required by law:

  • As Required by Law: We will disclose PHI when required to do so by federal, state, or local law.

  • Persons Involved in Your Care: If you are unable to agree or object, we may disclose PHI to a family member or person involved in care if it is in your best interest, such as in an emergency.

  • Public Health Activities: We may disclose PHI to public health authorities for reporting certain conditions, preventing or controlling disease, or notifying individuals of potential exposure to a disease.

  • Reporting Abuse, Neglect, or Domestic Violence: We may notify appropriate authorities if we suspect abuse, neglect, or domestic violence as required by law.

  • Health Oversight Activities: We may disclose PHI to government agencies authorized by law to oversee healthcare systems, audits, investigations, or licensure activities.

  • Judicial and Administrative Proceedings: We may disclose PHI in response to a court order, subpoena, or other lawful process.

  • Law Enforcement Purposes: We may disclose limited PHI to law enforcement officials for specific law enforcement purposes.

  • Serious Threat to Health or Safety: We may use or disclose PHI to prevent a serious threat to your or someone else’s health or safety.

  • Specialized Government Functions: We may disclose PHI for military, national security, or protective services purposes.

  • Workers’ Compensation: We may disclose PHI as authorized by workers’ compensation laws if applicable.

  • Research Purposes: We may use or disclose PHI for research under certain conditions and after approval by a special review process.

  • Deceased Individuals: We may disclose PHI to a coroner, medical examiner, or funeral director as needed and authorized by law.

  • Organ, Eye, and Tissue Donation: We may disclose PHI to facilitate organ, eye, or tissue donation and transplantation.

  • Correctional Institutions and Law Enforcement: If you are in custody, we may disclose PHI as necessary for your health and safety or the health and safety of others.

  • Business Associates: We may disclose PHI to our business associates who perform services on our behalf. They are required by law and contract to protect the privacy of your PHI.

Additional Restrictions on Use and Disclosure
Certain federal and state laws may provide additional restrictions on the use and disclosure of certain sensitive health information (e.g., mental health, substance abuse, HIV/AIDS status). When required by law, we will comply with more stringent protections.

Uses and Disclosures Requiring Authorization
Other than as described above, we will not use or disclose your PHI without your written authorization. This includes restrictions on using psychotherapy notes (if applicable), selling your PHI, or using it for certain marketing communications. You may revoke your authorization at any time in writing, except to the extent we have already acted based on it.

Your Rights Regarding Your PHI

  1. Right to Request Restrictions:
    You may request restrictions on how we use or disclose PHI. While we will consider your request, we are not required to agree to it. If we do agree, we will abide by our agreement.

  2. Right to Request Confidential Communications:
    You may request that we communicate with you about medical matters in a certain way or at a certain location. We will accommodate reasonable requests.

  3. Right to Inspect and Copy:
    You have the right to inspect and obtain a copy of PHI we maintain about you or your child, including the right to an electronic copy if available. Certain exceptions may apply, and we may charge a reasonable fee.

  4. Right to Amend:
    If you believe the PHI we maintain is incorrect or incomplete, you may request that we amend it. We may deny your request under certain circumstances, but you may submit a statement of disagreement.

  5. Right to an Accounting of Disclosures:
    You may request a list (accounting) of certain disclosures we have made of PHI over a specified time period, subject to certain exceptions.

  6. Right to a Paper Copy of This Notice:
    You may request a paper copy of this Notice at any time, even if you have agreed to receive it electronically.

Exercising Your Rights and Filing a Complaint

If you would like to exercise any of your rights described in this Notice, have questions about this Notice, or believe your privacy rights have been violated, please contact us:

Kids 1st Urgent Care
Attn: Privacy Officer
1172 South Dixie Hwy
Coral Gables, FL 33146
Email: info@kids1sturgentcare.com
Phone: +1 (855) 543-1781

You may also file a complaint with the Secretary of the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.

Effective Date: December 10, 2024

Acknowledgment of Receipt: We may ask you to sign an acknowledgment that you received this Notice. Your acknowledgment does not mean you agree with the Notice, only that you received it.

©2025 Kids 1st Urgent Care, Pediatric Mobile Clinic. All rights reserved.